What happens to my pre-paid membership?
The YMCA of Greater Pittsburgh and the Spencer Family YMCA will honor your pre-paid Healthtrax membership until the end of its term, at which point we hope you will continue on with a new YMCA membership. At the end of your pre-paid membership term, we will waive your join fee ($75 savings) if you choose to continue your time at the YMCA.
What do I need to do to transition my Healthtrax membership to the YMCA?
You can come to the Spencer Family YMCA Welcome Center during operating hours, or we will be in the Healthtrax lobby throughout the next few weeks and will be happy to assist you on site. You will need to have a valid government-issued ID.
I have an individual prepaid membership, but would like to add my spouse and/or children.
You can absolutely do that and we look forward to welcoming your whole family to the YMCA. There will be a small upcharge to transition the membership from an individual to a family plan.
When can I begin using the facilities at the YMCA?
You may begin using the Spencer Family YMCA facilities once we have processed your paperwork and transitioned your membership.
What if I want to cancel my pre-paid membership?
We understand that it is a personal choice on where you would like to continue your healthy living journey; however, based on the contract signed with Healthtrax, there will not be a refund from the YMCA or from Healthtrax. We would like to invite you to one of our open houses, exclusively for Healthtrax members, on Saturday, May 19 or Wednesday, May 29 and explore the extensive options we have here at the Spencer YMCA.
I paid for personal training sessions. Will that transfer?
Your current membership terms will be honored;however, no additional services will transition to the YMCA. If you are interested in personal training, we have an offer for new members for two personal training sessions for $109.
Can I come check out the YMCA before deciding?
Absolutely. We are offering two open houses exclusively for Healthtrax members on Saturday, May 19 (10am-4pm) and Wednesday, May 29 (10am-6pm). You can also call our Welcome Center at 412-833-5600 to set up a time to come in and visit.
What if I am already a member at the YMCA and a pre-paid member at Healthtrax?
We are grateful you will be continuing your membership with us. We can put your current Y membership on hold until the term of your Healthtrax pre-paid annual membership expires. We will then transition you back to a traditional Y membership.
What do I get for joining the YMCA?
In addition to not paying an additional membership fee for the balance of your Healthtrax contract, you will receive 25% off one aquatics, small group training, or youth/adult sport program. All new members are also eligible for our Healthy Living Journey, which includes a free wellness consultation, personal training session and 30-day goal check-in with healthy living staff. At the end of your pre-paid membership term, we will waive your join fee ($75 savings) if you choose to continue your time at the YMCA.